Consulting Model Of The Future
January 30, 2018
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If you’ve worked with an SME or Enterprise business the chances are you’ve worked with a consulting business. I’ve come across all the big names and been privy to how they sell and how they work with customers.
Typically, I’ve observed grand sales pitches and impressive demos and a real effort to make the sale. Often a senior exec is keen on a particular company or there’s some kind of existing connection, so it’s driven top down. Then said consultancy assembled a team and places them onsite to work with existing teams and they work their magic. This is of course in theory.
In my experience, the minimum get out of bed cost for these companies is six figures and often 1k+ day rates. Then the results are often mixed at best as these businesses push certain tech very hard depending on whether its their own platform or whatever big vendor they prefer. Existing teams usually feel put upon and working relations are often strained as they feel untrusted so the experts have been brought in. Many times the experts are only experts on paper and you don’t know what ‘resources’ you’ll get allocated. You get the picture.
These big consulting firms have lots of money and resource, but they are also slow to move and depend on customers with big purse strings to match. With such mixed results and an increasing demand for flexibility and agility, this presents a huge opportunity for disruption.
I imagine a consulting model that is elastic in nature where services are on-demand and possibly even part of a subscription. Remote working also opens up opportunities to build a global talent network who can be deployed based on the best fit for the challenge. Existing teams could call on this service to assist them with sticky problems or certain problems. Such a model could be provided at a much lower cost with an ability to scale much more rapidly. Physical offices will no doubt be a thing of the past and many of the big players still focus on geography.
Perhaps this is being tackled and starting to change, but I can see a big shift soon and I hope it will yield greater quality of consulting at lower costs to customers.
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